Your Photos
File Types:
We accept many different file types to accommodate the many different cameras, and imaging software. Although we accept almost any file type, we prefer JPEG (.jpg, .jpeg, .jpe), TIFF (.tiff, .tif), or Camera Raw (.raw, .crw, .mrw, .dcr, .dng). As a rule of thumb, the closer the file is to the original the better. If you are wondering if we accept the file type you are using please contact us.
Size and Pixels:
As a general rule of thumb, if your jpeg file is 1 megabyte or more and/or you are shooting with a 2.5 megapixel camera or higher, your file should be big enough to enlarge on canvas. Again, the closer the file is to the original the better. If you have any questions about your file please contact us.
Cropping:
We will crop your image to best fit the canvas of your choice, so giving us the uncropped original is usually the best. If you have a specific cropping you would like to see, please select the “Slight” CustomizeIt! ReTouch option and give us a description in the “special instructions” field in the order process. If you have any questions about cropping please contact us.
We happily accept photo prints, negatives, or slides. Just place your order and select “I have a print, negative, or slide” and we immediately send you an easy to use photo mailing kit. Return the kit with your print, negative, or slide and we will scan it and return it with your Photo Canvas.
Our Process and Technology
We take a lot of pride in offering a quality product, the materials and technology we use ensure we achieve that quality.
The foundation of our product is the canvas itself, we use heavyweight, high resolution, acid free canvas with a bright white, medium gloss surface. This helps to create a sharp, detailed, and well saturated finished print.
We use archival pigment inks on all of our canvases. This not only gives us high resolution but it also contributes to the longevity of your Photo Canvas, which has a permanence rating of 80 years!
We use a high end fine art printer to print your Photo Canvas. This provides us with high resolution, outstanding detail, and vibrant colors.
Every Photo Canvas gets sprayed with a protective coating to guard it from fading and environmental contaminants. This will ensure that your Photo Canvas will be around for a long time!
We use high quality artist stretcher bars on all of our Photo Canvases. Sizes 8x10 to 14x14 use standard weight stretchers, which are almost 3/4” deep. Anything 16x16 or larger we use heavy duty stretchers, which are almost 2” deep.
Shipping
Most Photo Canvases will ship within four business days of receiving your order. If you need it even faster, let us know and we will do everything possible to rush your order to your doorstep.
Shipping Time & Costs (Additional cost & time may apply outside of the Continental US)
Ground (5-7 business days) $18.95
Priority (3 business days) $44.95
Right on Guarantee
At Right On Canvas we are absolutely committed to guaranteeing top quality If you are not happy with the print quality or craftmanship of your Photo Canvas, let us know and we will make it Right!
Returns
Right On Canvas staff takes extra time and care to make sure that your Photo Canvas is Right before it even goes out the door. If, however, you feel the your Photo Canvas has been damaged in shipping, or are otherwise not 100% happy with the print quality or craftmanship, we have a simple return policy for exchange or refund. Within 30 days of receiving your Photo Canvas contact us with your concern, and we will send you a Return Authorization Number (RAN) within 24 hours. When you receive your RAN, mail the provided return form and a 3x6 inch cutout section of your Photo Canvas to us at:
Right On Canvas!
Attn: Returns
776 Highway 71 NE
Ste. 1
Willmar, MN 56201
FAQs
What megapixel camera do I need?
What does “file type” mean?
What file type should I send?
Why do you prefer certain file types?
What resolution is the best?
What if my file is larger than 5mb?
I use iphoto and I can’t find my photo to upload, do you know where it is?
How soon will I get my canvas?
Will my canvas be stretched?
What does gallery wrap mean?
How do I take care of my photo canvas?
Can I see a proof of my canvas before you print it?
Can I get a canvas in a special size?
Can I have a canvas made from a print, slide or negative?
Do you have a partnership program for professional photographers?
Can I send someone a gift certificate?
What megapixel camera do I need?
Any camera with 2.5 megapixels or better should work, as long as you are taking your photos at the best quality
setting on your camera. If you are unsure of the setting on your particular camera, consult your owners manual.
What does “file type” mean?
“file type” refers to the format that you save your photos as. The most popular digital photo file type is jpeg.
What file type should I send?
The best thing to do is send us your photo just as it is on your camera. If you are making adjustments to your photo before sending it we prefer JPEG, TIFF, or RAW.
Why do you prefer certain file types?
We like certain file types more than others because of the quality to file size ratio. There are some file types that have a little better resolution than jpeg, but their file size makes them too big to send over the internet.
What resolution is best?
The ideal resolution is 300ppi, but we rarely work with files of that resolution. If your file is more than 1mb you should be fine. If we have any problems with your file we will let you know before we print.
What if my file is larger than 5mb?
If this is the case please contact us and we will discuss with you the best way to get your file to us.
I use iphoto and I can’t find my photo to upload, do you know where it is?
Files are stored in ~/Pictures/iPhoto Library on your Mac OS X drive. Starting with version 1.1.1, your original filenames are kept If you already had images in the photo library, their names will not be changed."
How soon will I get my canvas?
Most of our canvases ship within four days of being ordered. The shipping time will be dependant on the shipping option you choose and your location. You will be able to track your package once it has shipped.
Will my canvas be stretched?
All of our Photo Canvases include gallery wrap stretching!
What does gallery wrap mean?
Gallery wrap refers to the type of stretching we do, where there is image wrapped around the sides and the canvas is attached to the back of the stretchers.
How do I take care of my photo canvas?
If possible your Photo Canvas should be kept out of direct sunlight and can be cleaned with a feather duster or a soft cloth. Never use water or cleaning solutions.
Can I see a proof of my canvas before you print it?
Yes! We can email you an e-proof of your photo before we print it for a nominal fee of $10.00. Just click "Yes" in the checkout process where it says "Pease Email me an e-proof of my photo".
Can I get a canvas in a special size?
Yes, we do custom orders. Just contact us and let us know what you would like. Depending on the size you pick there maybe additional charges for your custom order.
Can I have a canvas made from a print, slide or negative?
Yes! All you need to do is select “I do not have a digital photo, please send me a photo mailing kit” while placing your order. When we receive your order we will send you a prepaid photo mailer kit with further instructions on mailing us your photo.
Do you have a partnership program for professional photographers?
Yes! Click on the “Become A Partner” link for more details.
Can I send someone a gift certificate?
Yes! We have Gift Certificates available in paper or electronic. Click on the “Gift Certificate” link for more details.
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